Store Sales & Customer Experience Leader

Michaels Stores; Burbank (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels Companies Inc. in Burbank, CA is seeking a Sales Manager to lead a high-performing selling culture and deliver outstanding customer experiences across front-end and service operations.

You will coach teams to meet selling behaviors, promote loyalty programs, and drive KPI attainment while ensuring compliant, efficient day-to-day execution and strong omni-channel service. You will oversee events, in-store programs, BOPIS, and Same Day Delivery, train staff, and uphold asset

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations and drive KPIs.
• Strong coaching, customer-focused leadership, and operational execution.

Responsibilities

• Lead and champion selling culture across the store.
• Coach and develop team members through onboarding and ongoing training.
• Oversee POS and Self-Checkout operations and ensure customer satisfaction.

Skills

Retail leadership

Customer experience

Sales leadership

POS operations

Team coaching

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in Burbank, CA is seeking a Sales Manager to lead a high-performing selling culture and deliver outstanding customer experiences across front-end and service operations.

You will coach teams to meet selling behaviors, promote loyalty programs, and drive KPI attainment while ensuring compliant, efficient day-to-day execution and strong omni-channel service. You will oversee events, in-store programs, BOPIS, and Same Day Delivery, train staff, and uphold asset