Store Sales Leader: Customer Experience & Omnichannel

Michaels; Suffolk (VA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels in Suffolk, VA is seeking a Sales Manager to lead front-end and service operations, drive sales results, and deliver an engaging customer experience. You will coach a team, ensure brand standards, and execute daily selling strategies in a fast-paced store.

This role requires 3+ years of retail leadership, flexibility for nights/weekends, and strong accountability for KPIs, POS accuracy, and customer satisfaction. Benefits and overtime eligibility apply.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to meet brand standards and KPIs.
• Coach and develop team members through onboarding and ongoing training.
• Ensure POS and Self-Checkout systems run smoothly and accurately.
• Oversee store programs (Balloons, Birthday parties, Knit & Sew Shop) and omni-channel fulfillment.
• Provide MOD coverage and maintain operational continuity.

Skills

Retail leadership

Customer experience

Team coaching

Job description

Michaels in Suffolk, VA is seeking a Sales Manager to lead front-end and service operations, drive sales results, and deliver an engaging customer experience. You will coach a team, ensure brand standards, and execute daily selling strategies in a fast-paced store.

This role requires 3+ years of retail leadership, flexibility for nights/weekends, and strong accountability for KPIs, POS accuracy, and customer satisfaction. Benefits and overtime eligibility apply.