Store Sales Leader: Customer Experience & Growth

Michaels; Waynesboro (VA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical

dental

vision coverage

telemedicine services

flexible spending accounts

tuition assistance

adoption assistance

employee discounts

Job summary

Michaels in Waynesboro, VA seeks a Sales Manager to lead a high-performing selling culture and customer experience. You will oversee front-end and service operations, coach teammates, and drive omni-channel execution including BOPIS and Same Day Delivery.

You will coach selling behaviors, uphold brand standards, and push KPIs across sales and service while ensuring safe, compliant store operations and MOD coverage during shifts.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and coach team to achieve selling and service KPIs.
• Oversee front-end and service operations with SOPs.
• Provide MOD coverage and maintain floor leadership.
• Drive omni-channel services including BOPIS and Same Day Delivery.
• Promote Loyalty Rewards and MCC/Extend services.

Skills

Retail leadership

Customer experience coaching

Tools

POS systems

Self-Checkout systems

Job description

Michaels in Waynesboro, VA seeks a Sales Manager to lead a high-performing selling culture and customer experience. You will oversee front-end and service operations, coach teammates, and drive omni-channel execution including BOPIS and Same Day Delivery.

You will coach selling behaviors, uphold brand standards, and push KPIs across sales and service while ensuring safe, compliant store operations and MOD coverage during shifts.