Retail Sales Leader: Customer Experience & Omni-Channel

Michaels; Virginia; Hybrid; USD 19,000 - 26,000; Full time

Job summary

The Michaels Companies in Dulles, VA is hiring a Retail Sales Manager to lead a high-performing sales team and deliver an engaging customer experience. You will supervise front-end operations, coach associates on selling behaviors, and ensure adherence to SOPs and policies.

You will support loyalty programs, protect assets, and drive omni-channel services including BOPIS and Same Day Delivery while maintaining store standards and a strong team environment.

Qualifications

• 3+ years retail leadership experience.
• Experience in coaching teams to deliver customer experiences.
• Familiarity with store operations, SOPs and POS systems.

Responsibilities

• Lead front-end and service operations to ensure selling behaviors and brand standards.
• Provide MOD coverage and maintain floor leadership during shifts.
• Drive KPIs through customer-focused coaching and efficient day-to-day execution.

Skills

Retail leadership

Customer service coaching

Operations & SOPs

Tools

POS System

Self-Checkout

Job description

The Michaels Companies in Dulles, VA is hiring a Retail Sales Manager to lead a high-performing sales team and deliver an engaging customer experience. You will supervise front-end operations, coach associates on selling behaviors, and ensure adherence to SOPs and policies.

You will support loyalty programs, protect assets, and drive omni-channel services including BOPIS and Same Day Delivery while maintaining store standards and a strong team environment.