Store Sales Leader - Customer Experience & Omni-Channel

Michaels of Canada; Carmel (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical

dental

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

various voluntary insurance options

employee discounts

Job summary

The Michaels Companies Inc. in the Indianapolis area (Greenwood) seeks a Sales Manager to lead a high-performing store team and foster an engaging customer experience.

The role emphasizes front-end operations, POS accuracy, and driving sales through coaching and day-to-day execution. Responsibilities include coaching staff, ensuring SOP compliance, managing in-store programs, and delivering seamless omnichannel service such as BOPIS and delivery.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead front-end and service operations with focus on selling behaviors and brand standards.
• Coach team to improve customer experience and achieve KPIs.
• Provide MOD coverage and maintain store leadership and operational continuity.
• Ensure accurate POS and Self-Checkout usage and oversee omni-channel services (BOPIS, Same Day Delivery).
• Promote loyalty programs and protect assets through SOP adherence.

Skills

Retail leadership

Job description

The Michaels Companies Inc. in the Indianapolis area (Greenwood) seeks a Sales Manager to lead a high-performing store team and foster an engaging customer experience.

The role emphasizes front-end operations, POS accuracy, and driving sales through coaching and day-to-day execution. Responsibilities include coaching staff, ensuring SOP compliance, managing in-store programs, and delivering seamless omnichannel service such as BOPIS and delivery.