Store Sales & Customer Experience Leader

Michaels; Grove City (OH); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for the Columbus-Grove City, OH store. You will lead front-end and service operations, coach teams, and drive selling behaviors to meet KPIs. The role emphasizes a strong customer-focused culture and operational excellence.

Responsibilities include supervising POS and Self-Checkout, engaging customers, promoting loyalty programs, and supporting omni-channel services such as BOPIS and same-day delivery.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive strong sales results and an engaging customer experience.
• Oversee front-end and service operations to ensure standards and SOP compliance.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Promote loyalty programs and protection plans to drive retention.

Skills

Retail leadership

Customer experience

Operations management

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. is seeking a Sales Manager for the Columbus-Grove City, OH store. You will lead front-end and service operations, coach teams, and drive selling behaviors to meet KPIs. The role emphasizes a strong customer-focused culture and operational excellence.

Responsibilities include supervising POS and Self-Checkout, engaging customers, promoting loyalty programs, and supporting omni-channel services such as BOPIS and same-day delivery.