Store Sales Leader: Customer Experience & KPI Driver

Michaels; Northborough (MA); On-site; USD 45,847,000 - 63,612,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Michaels in Northborough, MA is seeking a Sales Manager to lead store operations, champion a high-performing selling culture, and drive strong sales while delivering an engaging customer experience.

The role covers front-end and service operations, adherence to SOPs, effective coaching, and omni-channel service such as BOPIS and Same Day Delivery. 3+ years of retail leadership required.

Qualifications

• Minimum 3+ years of retail leadership experience.
• Ability to work nights, weekends, and early mornings.
• Ability to stand and move throughout the store for extended periods.

Responsibilities

• Lead store operations and ensure SOP compliance.
• Coach team on selling behaviors and customer experience.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee POS, self-checkout, and checkout flow.
• Drive omni-channel services including BOPIS and Same Day Delivery.
• Support loyalty program enrollment and add-on services.
• Develop and coach team through onboarding and ongoing training.

Skills

Retail leadership

Customer experience coaching

POS systems

Team development

Job description

Michaels in Northborough, MA is seeking a Sales Manager to lead store operations, champion a high-performing selling culture, and drive strong sales while delivering an engaging customer experience.

The role covers front-end and service operations, adherence to SOPs, effective coaching, and omni-channel service such as BOPIS and Same Day Delivery. 3+ years of retail leadership required.