Retail Sales & Customer Experience Leader

Michaels Stores; Wareham (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Michaels is seeking a Sales Manager to lead a high-performing selling culture across the Wareham store, driving sales and delivering an engaging customer experience. You will oversee front-end operations, coach staff, and ensure adherence to SOPs, brand standards and store policies.

The role includes Manager-on-Duty coverage, POS usage, and active involvement in loyalty programs and omni-channel services to increase conversions and customer satisfaction.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and SOPs.
• Provide Manager-on-Duty coverage and store floor leadership.
• Drive omni-channel initiatives including BOPIS and Same Day Delivery.

Skills

Retail leadership

POS systems

Tools

Self-Checkout systems

Job description

Michaels is seeking a Sales Manager to lead a high-performing selling culture across the Wareham store, driving sales and delivering an engaging customer experience. You will oversee front-end operations, coach staff, and ensure adherence to SOPs, brand standards and store policies.

The role includes Manager-on-Duty coverage, POS usage, and active involvement in loyalty programs and omni-channel services to increase conversions and customer satisfaction.