Store Sales Leader: Elevate Customer Experience & KPIs

michaels; Hanover (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Commuter benefits

Adoption assistance

Telemedicine

Employee Assistance Program

Partner discount programs

Job summary

The Michaels Companies Hanover, MA is seeking a Sales Manager to lead a high‑performing selling culture across the store and drive strong sales results through an engaging customer experience. This role oversees front‑end and service operations, ensuring brand standards and operational expectations are met.

You will coach and develop team members, manage POS and Self‑Checkout, enroll customers in the Loyalty Rewards Program, and ensure omni‑channel services are executed with excellence.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front‑end and service operations.
• Strong coaching and team development skills.

Responsibilities

• Lead and champion a high‑performing selling culture and customer experience.
• Oversee front‑end, service operations, and adherence to SOPs.
• Coach and develop team through structured onboarding and training.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Manage POS, Self‑Checkout, and omni‑channel services (BOPIS, delivery).
• Promote Loyalty Rewards and protect assets with proper procedures.

Skills

Customer experience

Retail leadership

SOP adherence

Coaching & training

POS systems

Asset protection

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Hanover, MA is seeking a Sales Manager to lead a high‑performing selling culture across the store and drive strong sales results through an engaging customer experience. This role oversees front‑end and service operations, ensuring brand standards and operational expectations are met.

You will coach and develop team members, manage POS and Self‑Checkout, enroll customers in the Loyalty Rewards Program, and ensure omni‑channel services are executed with excellence.