Store Sales Leader: Drive Experience & KPIs

Michaels; Dover (DE); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental insurance

Vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels Dover, DE is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales and an engaging customer experience. You will oversee front-end and service operations, ensuring brand standards and effective day-to-day execution.

Responsibilities include coaching the team, delivering strong KPIs, managing MOD coverage, and promoting loyalty programs while supporting omni-channel services like BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and Company programs.
• Ensure execution of policies and standards, holding team accountable for store conditions and results.
• Coach customer experience and selling behaviors to improve conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee front-end operations, POS systems, and omni-channel services like BOPIS and Same Day Delivery.
• Promote Loyalty Rewards Program and protection plans to drive retention and adoption.

Skills

Retail leadership

Job description

Michaels Dover, DE is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales and an engaging customer experience. You will oversee front-end and service operations, ensuring brand standards and effective day-to-day execution.

Responsibilities include coaching the team, delivering strong KPIs, managing MOD coverage, and promoting loyalty programs while supporting omni-channel services like BOPIS and Same Day Delivery.