Part-Time Sales Leader: Customer Experience Champion

Michaels; Novi (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Flexible spending accounts

Employee assistance program

Job summary

Michaels in Novi, MI seeks a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.

You will oversee front-end and service operations, coach teammates, ensure SOP compliance, manage the Loyalty Rewards program, and support omnichannel services including BOPIS and same-day delivery, upholding brand standards.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and communication skills.
• Ability to lead a team and manage store operations.

Responsibilities

• Lead a high-performing selling culture across the store to drive sales.
• Oversee front-end and service operations and ensure SOP compliance.
• Coach teammates and uphold brand standards and loss-prevention practices.
• Manage Loyalty Rewards program and support omnichannel services like BOPIS.
• Provide MOD coverage and ensure smooth transactions and customer support.
• Drive balloons, parties, and in-store events in alignment with programs.

Skills

Retail leadership experience

Customer service

Tools

POS systems

Self-Checkout systems

Job description

Michaels in Novi, MI seeks a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.

You will oversee front-end and service operations, coach teammates, ensure SOP compliance, manage the Loyalty Rewards program, and support omnichannel services including BOPIS and same-day delivery, upholding brand standards.