Retail Sales Manager: Lead Customer Experience & Growth

The Michael's Companies; Michigan; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Tuition assistance

Adoption assistance

Medical, dental, and vision coverage

Job summary

The Michaels Companies is seeking a Store Sales Manager in Commerce Township, MI to lead front-end and service operations, drive sales, and champion a high-performing selling culture. This role oversees store execution and customer engagement while upholding brand standards.

You will coach teams on SOPs, POS use, and the Loyalty Rewards Program, ensuring smooth multi-channel service and strong KPI performance.

Qualifications

• Minimum 3+ years retail leadership experience.
• Ability to coach and develop team members to improve selling behaviors.
• Experience with SOPs and company programs to ensure compliance.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive sales results and an engaging customer experience.
• Oversee front-end, service operations, and omni-channel execution.

Skills

Retail leadership

Customer service

POS experience

Job description

The Michaels Companies is seeking a Store Sales Manager in Commerce Township, MI to lead front-end and service operations, drive sales, and champion a high-performing selling culture. This role oversees store execution and customer engagement while upholding brand standards.

You will coach teams on SOPs, POS use, and the Loyalty Rewards Program, ensuring smooth multi-channel service and strong KPI performance.