Store Sales Leader: Customer Experience & Growth

Michaels Stores; Saint Charles (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Employee discounts

Job summary

The Michaels Companies, Inc. supports a Store Sales Manager who leads front-end operations, drives selling culture, and ensures brand standards across the Saint Charles store.

You will coach teams, oversee POS and customer service, and deliver strong KPI results through effective day-to-day leadership. Candidates will have 3+ years of retail leadership, a passion for customer experience, and the ability to work nights, weekends, and early mornings in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop teams to drive selling behaviors and KPI results.
• Experience operating POS and Self-Checkout systems to support transactions.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and SOP adherence.
• Coach team to improve customer experience and conversion.

Skills

Retail leadership

Customer experience

Team coaching

Store operations

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies, Inc. supports a Store Sales Manager who leads front-end operations, drives selling culture, and ensures brand standards across the Saint Charles store.

You will coach teams, oversee POS and customer service, and deliver strong KPI results through effective day-to-day leadership. Candidates will have 3+ years of retail leadership, a passion for customer experience, and the ability to work nights, weekends, and early mornings in a fast-paced environment.