Store Sales Leader: Customer Experience & Growth

Michaels Stores; Roswell (GA); On-site; USD 52,000 - 75,000; Full time

Job summary

Michaels Stores in Roswell, GA seeks a Sales Manager to lead a high-performing store team and deliver strong sales and a standout customer experience. You will oversee front-end operations, coach staff, and ensure SOPs, loyalty programs, and in-store events are executed to company standards.

The role requires 3+ years in retail leadership, with flexibility to work nights, weekends and early mornings, and a focus on safeguarding asset protection and operational excellence.

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends and early mornings.
• Strong adherence to SOPs and company programs.
• Customer-focused coaching and leadership.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable.
• Model and coach Customer Experience and ART of Selling behaviors.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee loyalty programs, protection plans, and in-store events.
• Drive omni-channel services including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer service coaching

Operations management

POS systems

Tools

POS systems

Self-Checkout systems

Job description

Michaels Stores in Roswell, GA seeks a Sales Manager to lead a high-performing store team and deliver strong sales and a standout customer experience. You will oversee front-end operations, coach staff, and ensure SOPs, loyalty programs, and in-store events are executed to company standards.

The role requires 3+ years in retail leadership, with flexibility to work nights, weekends and early mornings, and a focus on safeguarding asset protection and operational excellence.