Retail Sales Manager - Customer Experience & Store Ops

Michaels Stores; Marietta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Michaels Stores in Marietta, GA is seeking a Sales Manager to lead a high-performing team, drive sales, and deliver an engaging customer experience. You will oversee front-end operations, maintain brand standards, and execute SOPs across the store.

The role emphasizes coaching, daily execution of selling behaviors, and strong service standards. You will manage POS and omni-channel activities, participate in events, and champion loyalty programs to boost conversions and customer satisfaction.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations and coach selling behaviors.

Responsibilities

• Lead store operations and customer experience across the store.
• Drive sales and service KPIs through coaching and day-to-day execution.
• Ensure SOP compliance and policy execution.
• Provide MOD coverage and floor leadership to maintain high service standards.
• Oversee POS and Self-Checkout usage for smooth transactions.
• Support Omni-channel services including BOPIS and Same Day Delivery.
• Lead loyalty program enrollment and promote protection plans.

Skills

Retail leadership

Customer experience

Coaching

Operations management

POS / Self-Checkout systems

Tools

POS systems

Self-Checkout systems

Job description

Michaels Stores in Marietta, GA is seeking a Sales Manager to lead a high-performing team, drive sales, and deliver an engaging customer experience. You will oversee front-end operations, maintain brand standards, and execute SOPs across the store.

The role emphasizes coaching, daily execution of selling behaviors, and strong service standards. You will manage POS and omni-channel activities, participate in events, and champion loyalty programs to boost conversions and customer satisfaction.