Retail Sales Leader & Customer Experience Champion

Michaels Stores; Dunwoody (GA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

401(k) with employer match

Tuition assistance

Job summary

Michaels Stores in Dunwoody, GA is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations and ensure consistent execution of brand standards.

You will coach and develop team members, provide MOD coverage, manage POS and Self-Checkout, and support omnichannel initiatives such as BOPIS and Same Day Delivery while promoting loyalty programs.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive strong sales results and an engaging customer experience.
• Oversee front-end and service operations with consistent brand standards.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Ensure accurate use of POS and Self-Checkout systems.
• Support loyalty programs and omnichannel services like BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer experience coaching

Team coaching

POS & Self-Checkout operations

Tools

POS systems

Self-Checkout systems

Job description

Michaels Stores in Dunwoody, GA is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations and ensure consistent execution of brand standards.

You will coach and develop team members, provide MOD coverage, manage POS and Self-Checkout, and support omnichannel initiatives such as BOPIS and Same Day Delivery while promoting loyalty programs.