Store Sales Leader — Customer Experience & Growth

Michaels; Rock Hill (SC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Medical coverage

Dental coverage

Vision coverage

Job summary

Michaels in Rock Hill, SC is seeking a Sales Manager to lead and champion a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring execution of brand standards and operational expectations.

You will coach and develop team members, provide MOD coverage, manage loyalty programs and omni-channel initiatives, and partner with store leadership to meet KPI targets and protect

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations, ensuring execution of selling behaviors and brand standards.
• Coach and develop team members through structured onboarding and ongoing training.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Support omni-channel initiatives including BOPIS and Same Day Delivery, and loyalty programs.

Skills

Retail leadership

Customer service coaching

People management

Tools

POS systems

Self-checkout systems

Job description

Michaels in Rock Hill, SC is seeking a Sales Manager to lead and champion a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring execution of brand standards and operational expectations.

You will coach and develop team members, provide MOD coverage, manage loyalty programs and omni-channel initiatives, and partner with store leadership to meet KPI targets and protect