Store Sales Leader: Customer Experience & Growth

Michaels; Glendale (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Adoption assistance

Commuter benefits

Flexible spending accounts

Telemedicine services

Job summary

Michaels in Glendale, AZ is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations. You will coach staff, uphold brand standards, and ensure operational excellence day-to-day.

This role requires 3+ years of retail leadership, flexibility to work nights and weekends, and a focus on KPI delivery, loyalty programs, and omni-channel fulfillment.

Qualifications

• 3+ years retail leadership experience.
• Strong focus on customer experience and sales performance.
• Experience coaching and developing team members.

Responsibilities

• Lead front-end and service operations to meet KPIs.
• Coach team on Customer Experience and selling behaviors.
• Manage MOD coverage and store operations.
• Oversee POS and Self-Checkout usage.
• Drive loyalty program participation and omni-channel orders.
• Support promotions and in-store events.

Skills

Retail leadership

Customer service

Coaching

POS systems

Job description

Michaels in Glendale, AZ is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations. You will coach staff, uphold brand standards, and ensure operational excellence day-to-day.

This role requires 3+ years of retail leadership, flexibility to work nights and weekends, and a focus on KPI delivery, loyalty programs, and omni-channel fulfillment.