Store Sales Leader | Customer Experience

Michaels; Commerce Charter Township (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels is seeking a Sales Manager for the DET-COMMERCE TOWNSHIP, MI store. The role leads a high-performing selling culture across the store, driving sales results and an engaging customer experience with focus on front-end, service operations, and brand standards.

The Sales Manager coaches team, supports MOD coverage, and ensures effective day-to-day execution of selling behaviors and store policies. Nights, weekends, and early hours required.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store operations and champion selling culture.
• Coach team on customer experience and brand standards.
• Oversee POS and Self-Checkout use and omni-channel service.
• Provide Manager-on-Duty coverage and floor leadership.
• Drive loyalty enrollment and service programs.
• Ensure SOPs, policy compliance, and asset protection.

Skills

Retail leadership

Customer experience

Team coaching

Operations management

Tools

POS systems

Job description

Michaels is seeking a Sales Manager for the DET-COMMERCE TOWNSHIP, MI store. The role leads a high-performing selling culture across the store, driving sales results and an engaging customer experience with focus on front-end, service operations, and brand standards.

The Sales Manager coaches team, supports MOD coverage, and ensures effective day-to-day execution of selling behaviors and store policies. Nights, weekends, and early hours required.