Retail Sales Manager: Customer Experience Leader

Michaels; Commerce (MO); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Tuition assistance

Adoption assistance

Telemedicine services

Flexible spending accounts

Commuter benefits

Insurance options

Job summary

Michaels is seeking a Sales Manager for the DET-COMMERCE location in Township, MI. The role drives selling culture, customer experience, and KPI achievement across front-end and service operations.

Leadership includes coaching for outstanding customer service, managing MOD coverage, and enforcing SOPs. The position emphasizes omni-channel service, loyalty enrollment, and protection plan adoption to boost sales and store performance.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead front-end and service operations to ensure selling standards and customer satisfaction.
• Coach team on best-in-class Customer Experience and ART of Selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage to maintain floor leadership, service standards, and continuity.
• Ensure accurate use of POS and Self-Checkout systems to support smooth transactions.
• Oversee in-store programs and events including Balloons, birthday parties, and Knit & Sew Shop activities.
• Promote and enroll customers in the Loyalty Rewards Program to drive retention.
• Drive protection plan adoption through MCC/Extend services where applicable in US stores.
• Ensure efficient execution of BOPIS and Same Day Delivery to support omni-channel service.
• Support Custom Framing operations with customer consultations and frame shop coordination.
• Train and develop team members through onboarding and ongoing skill-building.
• Maintain Asset Protection practices to reduce shrink and ensure safe operations.

Job description

Michaels is seeking a Sales Manager for the DET-COMMERCE location in Township, MI. The role drives selling culture, customer experience, and KPI achievement across front-end and service operations.

Leadership includes coaching for outstanding customer service, managing MOD coverage, and enforcing SOPs. The position emphasizes omni-channel service, loyalty enrollment, and protection plan adoption to boost sales and store performance.