Retail Sales Leader: Customer Experience & Growth

Michaels; Commerce (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels in DET-COMMERCE TOWNSHIP, MI is seeking a Sales Manager to lead a high‑performing selling culture and deliver strong sales results while ensuring an engaging customer experience. You will oversee front‑end and service operations and coach teams to meet KPI targets.

Responsibilities include MOD coverage, POS and Self‑Checkout usage, events management, loyalty enrollment, and omni‑channel service execution. Strong leadership and customer focus are required.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead and model selling behaviors to drive conversion and customer satisfaction.
• Oversee front-end, service, and store–level operations to ensure brand standards.
• Provide MOD coverage and maintain floor leadership and service standards.
• Coach and develop team members through onboarding and ongoing training.
• Coordinate with departments for events, rewards programs, and omni‑channel services.

Skills

Retail leadership

Customer focus

People coaching

Operations management

Job description

Michaels in DET-COMMERCE TOWNSHIP, MI is seeking a Sales Manager to lead a high‑performing selling culture and deliver strong sales results while ensuring an engaging customer experience. You will oversee front‑end and service operations and coach teams to meet KPI targets.

Responsibilities include MOD coverage, POS and Self‑Checkout usage, events management, loyalty enrollment, and omni‑channel service execution. Strong leadership and customer focus are required.