Store Sales Leader: Customer Experience & Growth

Michaels; Berlin (CT); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental & vision

Job summary

The Michaels Companies, located in Berlin, CT, seeks a Sales Manager to lead a high-performing team across front-end and service operations, ensuring brand standards and strong KPIs. You will coach selling behaviors and customer experience while managing day-to-day execution.

Responsibilities include MOD coverage, POS optimization, loyalty programs, and overseeing in-store programs like balloons, framing, and delivery services.

Qualifications

• 3+ years retail leadership experience.
• Experience overseeing front-end and service operations.
• Willingness to work nights, weekends and early mornings.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure adherence to policies and store standards.
• Coach customer experience and selling behaviors to drive conversion.
• Provide MOD coverage and maintain floor leadership.

Skills

Retail leadership

Customer service

Staff coaching

Operations management

Tools

POS systems

Job description

The Michaels Companies, located in Berlin, CT, seeks a Sales Manager to lead a high-performing team across front-end and service operations, ensuring brand standards and strong KPIs. You will coach selling behaviors and customer experience while managing day-to-day execution.

Responsibilities include MOD coverage, POS optimization, loyalty programs, and overseeing in-store programs like balloons, framing, and delivery services.