Store Sales Leader & Customer Experience Champion

Michaels; Palm Desert (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical insurance

Dental insurance

Vision insurance

Job summary

Michaels Stores in Palm Desert, CA is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end, service, and in-store programs.

You will coach teams on SOPs, protect brand standards, run daily operations, and champion omnichannel services including BOPIS, Same-Day Delivery, and loyalty enrollment.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong communication and coaching skills.

Responsibilities

• Lead and coach front-end and service operations to meet KPIs.
• Ensure SOPs and company policies are followed, and store conditions are maintained.
• Provide Manager-on-Duty coverage, ensuring floor leadership and service standards.
• Drive omni-channel service (BOPIS, Same-Day Delivery) and loyalty enrollment.

Skills

Retail leadership

Customer service leadership

Job description

Michaels Stores in Palm Desert, CA is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end, service, and in-store programs.

You will coach teams on SOPs, protect brand standards, run daily operations, and champion omnichannel services including BOPIS, Same-Day Delivery, and loyalty enrollment.