Store Sales Leader & Customer Experience Champion

Michaels; United States; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) with employer match

Health, dental & vision coverage

Employee discounts

Job summary

Michaels is seeking a Sales Manager in the LA-PASADENA store to lead a high-performing selling culture, drive sales, and deliver exceptional customer experiences. You will oversee front-end and service operations, coach teams, and ensure execution of brand standards and SOPs.

Responsibilities include MOD coverage, POS/self-checkout efficiency, loyalty program promotion, and omni-channel order fulfillment such as BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead and manage adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits.
• Champion MCC/Extend services, ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Retail leadership

Customer service

Tools

POS systems

Self-checkout

Job description

Michaels is seeking a Sales Manager in the LA-PASADENA store to lead a high-performing selling culture, drive sales, and deliver exceptional customer experiences. You will oversee front-end and service operations, coach teams, and ensure execution of brand standards and SOPs.

Responsibilities include MOD coverage, POS/self-checkout efficiency, loyalty program promotion, and omni-channel order fulfillment such as BOPIS and Same Day Delivery.