Store Sales Leader & Customer Experience Coach

michaels; Janesville (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental & vision coverage

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Store Sales Manager in JANESVILLE, WI to lead a high-performing selling culture and drive strong sales while delivering an engaging customer experience. You will oversee front-end operations, coach staff, and ensure brand standards, SOPs and operational efficiency across the store.

Strong leadership, coaching, and a focus on CRM and loyalty programs will be essential to meet KPIs and deliver exceptional omni-channel service.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead, coach and develop team members.
• Focus on customer experience and selling behaviors.

Responsibilities

• Lead front-end and service operations with strong selling standards.
• Coach team to drive conversion and customer satisfaction.
• Ensure SOPs, policies and assets protections are followed.
• Provide MOD coverage and maintain floor leadership.
• Oversee in-store programs like Balloons, loyalty, and knit & sew shop.

Skills

Retail leadership

Customer service coaching

Team training

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. is seeking a Store Sales Manager in JANESVILLE, WI to lead a high-performing selling culture and drive strong sales while delivering an engaging customer experience. You will oversee front-end operations, coach staff, and ensure brand standards, SOPs and operational efficiency across the store.

Strong leadership, coaching, and a focus on CRM and loyalty programs will be essential to meet KPIs and deliver exceptional omni-channel service.