Retail Sales Manager: Lead Team & Customer Experience

Michaels Stores; Town of Grafton (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels Stores in Wisconsin seeks a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and ensure an exceptional customer experience. You will coach teams on SOPs, brand standards, and operational execution to meet KPIs and deliver outstanding service.

Responsibilities include MOD coverage, POS optimization, loyalty programs, omni-channel services, and staff development through structured onboarding and ongoing skills training.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations with a focus on selling behaviors.
• Coach staff to achieve KPIs and deliver a consistent customer experience.
• Provide MOD coverage and maintain floor leadership during shifts.
• Oversee POS and Self-Checkout usage to ensure smooth transactions.
• Drive omni-channel services like BOPIS and Same Day Delivery.
• Develop team through onboarding and ongoing skills training.
• Uphold asset protection and store safety standards.
• Promote loyalty programs to boost retention.

Skills

Retail leadership

Tools

POS systems

Self-Checkout

Job description

Michaels Stores in Wisconsin seeks a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and ensure an exceptional customer experience. You will coach teams on SOPs, brand standards, and operational execution to meet KPIs and deliver outstanding service.

Responsibilities include MOD coverage, POS optimization, loyalty programs, omni-channel services, and staff development through structured onboarding and ongoing skills training.