Store Sales Floor Leader: Elevate Customer Experience

Michaels; Pasadena (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Job summary

The Michaels Companies, Inc. in Pasadena, CA is hiring a Sales Manager to lead a high-performing selling culture store-wide, drive sales results, and ensure an engaging customer experience.

You will oversee front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. With 3+ years of retail leadership, you will coach teams, manage POS/self-checkout, and coordinate with multiple departments to deliver omni-channel service and

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Job description

The Michaels Companies, Inc. in Pasadena, CA is hiring a Sales Manager to lead a high-performing selling culture store-wide, drive sales results, and ensure an engaging customer experience.

You will oversee front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. With 3+ years of retail leadership, you will coach teams, manage POS/self-checkout, and coordinate with multiple departments to deliver omni-channel service and