Store Sales Leader: Customer Experience Champion

Michaels; Newington (NH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401k match

Employee discounts

Health benefits

Tuition assistance

Job summary

Michaels in Portsmouth, NH is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales results and an engaging customer experience. You will supervise front-end and service operations, ensuring adherence to SOPs and brand standards while coaching the team on selling behaviors.

Responsibilities include providing MOD coverage, optimizing POS and Self-Checkout use, managing the Knit & Sew Shop and other in-store programs, and delivering exceptional

Qualifications

• 3+ years of retail leadership experience.
• Ability to lead front-end and service operations.

Responsibilities

• Lead and ensure SOPs and company programs are followed.
• Coach customer experience and selling behaviors to drive conversion.
• Provide MOD coverage, floor leadership, and operational continuity.
• Oversee POS and Self-Checkout accuracy and efficiency.
• Drive omni-channel service, including BOPIS and Same Day Delivery.
• Train, coach and develop team members through onboarding.
• Maintain Asset Protection practices and shrink reduction.

Skills

Retail leadership

Customer service

Coaching & training

Communication

Tools

POS systems

Inventory control systems

Job description

Michaels in Portsmouth, NH is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales results and an engaging customer experience. You will supervise front-end and service operations, ensuring adherence to SOPs and brand standards while coaching the team on selling behaviors.

Responsibilities include providing MOD coverage, optimizing POS and Self-Checkout use, managing the Knit & Sew Shop and other in-store programs, and delivering exceptional