Store Sales Leader & Customer Experience Champion

Michaels; Evergreen Park (UT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Telemedicine

Flexible Spending Accounts

Tuition assistance

Adoption assistance

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Sales Manager at CHI-EVERGREEN PARK, IL to lead front-end and service operations and champion a high-performing selling culture.

You will coach teams to deliver a consistent customer experience, manage POS and Self-Checkout, and drive omni-channel fulfillment including BOPIS and Same Day Delivery. With 3+ years of retail leadership, you will model selling behaviors, ensure SOP compliance, and motivate associates to exceed KPIs while supporting store

Qualifications

• 3+ years retail leadership experience.
• Experience delivering excellent customer service and leading store operations.

Responsibilities

• Lead and manage adherence to SOPs and Company programs to ensure compliance with laws and requirements.
• Ensure execution of store policies and standards, holding team accountable for store conditions and results.
• Model and coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS, Self-Checkout, and omni-channel fulfillment including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer experience coaching

Operational excellence

Team training

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. is seeking a Sales Manager at CHI-EVERGREEN PARK, IL to lead front-end and service operations and champion a high-performing selling culture.

You will coach teams to deliver a consistent customer experience, manage POS and Self-Checkout, and drive omni-channel fulfillment including BOPIS and Same Day Delivery. With 3+ years of retail leadership, you will model selling behaviors, ensure SOP compliance, and motivate associates to exceed KPIs while supporting store