Sales & Customer Experience Leader

Michaels; Illinois; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical insurance

Dental & vision coverage

Tuition assistance

Job summary

Michaels is seeking a Full Time Sales Manager in Willowbrook, IL to lead a high-performing selling culture and drive strong sales with an engaging customer experience. You will oversee front-end operations, service, and day-to-day execution, coaching the team to meet KPIs and uphold brand standards.

The role requires 3+ years of retail leadership, MOD coverage, and strong focus on customer satisfaction, loyalty programs, and efficient store operations while working nights, weekends and early

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership and operational continuity.
• Oversee POS and Self-Checkout systems to support smooth transactions and customer support.
• Oversee in-store programs and events such as balloons, birthday parties, and loyalty enrollment.
• Promote MCC/Extend services and protection plans to drive customer adoption.
• Drive sales and omni-channel execution in Knit & Sew Shop and BOPIS/Same Day Delivery.
• Train and develop team members through onboarding and ongoing skill-building across departments.

Skills

Retail leadership

Team leadership

Job description

Michaels is seeking a Full Time Sales Manager in Willowbrook, IL to lead a high-performing selling culture and drive strong sales with an engaging customer experience. You will oversee front-end operations, service, and day-to-day execution, coaching the team to meet KPIs and uphold brand standards.

The role requires 3+ years of retail leadership, MOD coverage, and strong focus on customer satisfaction, loyalty programs, and efficient store operations while working nights, weekends and early