Store Sales Leader – Customer Experience

Michaels

Virginia

On-site

USD 19,000 - 27,000

Full time

14 days+

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Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

Michaels is seeking a Sales Manager in the United States, DC-ARCOLA/DULLES, VA area, to lead front-end and service operations, drive strong sales, and deliver an engaging customer experience. You will coach, model selling behaviors, and ensure SOPs and brand standards are consistently executed.

With 3+ years of retail leadership, you will manage POS, loyalty programs, and omni-channel services, including BOPIS and Same Day Delivery, while mentoring team members and maintaining asset protection

Qualifications

3+ years retail leadership experience.

Responsibilities

Lead and manage adherence to SOPs and company programs to ensure legal compliance and store standards.
Oversee front-end, service operations, and drive key sales and service KPIs.
Coach team on exemplary customer experience and selling behaviors to improve conversion and satisfaction.
Provide MOD coverage, maintain floor leadership and operational continuity.
Ensure accurate POS and Self-Checkout usage and smooth transactions.
Oversee in-store programs (balloons, parties, loyalty adoption) and omni-channel initiatives.
Drive sales and service excellence in knit & sew shop and bar/frames operations where applicable.
Train and develop team through onboarding and ongoing skill-building.