Retail Sales Manager: Lead Store Excellence

Michaels; Saint Petersburg (FL); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Health, dental, and vision coverage

Employee discounts

Tuition assistance

Commuter benefits

Zusammenfassung

Michaels Stores in the United States is seeking a Sales Manager to lead a high-performing team across front-end and service operations, driving sales results and customer experience. You will coach staff, ensure SOP adherence, and manage daily operations, including POS usage and omni-channel services like BOPIS.

The role emphasizes protecting assets, achieving KPIs, and delivering an engaging, brand-consistent customer journey in a dynamic retail environment. Nights and weekends are required.

Qualifikationen

• 3+ years of retail leadership experience.
• Ability to lead front-end and service operations.
• Coaching and developing team members to meet KPIs.

Aufgaben

• Lead store operations and ensure adherence to SOPs and company programs.
• Coach team on customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain service standards.

Kenntnisse

Retail leadership

Customer service coaching

Store operations

SOP compliance

Team development

POS systems

Tools

POS systems

Jobbeschreibung

Michaels Stores in the United States is seeking a Sales Manager to lead a high-performing team across front-end and service operations, driving sales results and customer experience. You will coach staff, ensure SOP adherence, and manage daily operations, including POS usage and omni-channel services like BOPIS.

The role emphasizes protecting assets, achieving KPIs, and delivering an engaging, brand-consistent customer journey in a dynamic retail environment. Nights and weekends are required.