Store Sales Lead - Elevate CX & Omni-Channel

Michaels; Rock Hill (SC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

The Michaels Companies Inc. in Rock Hill, SC is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales and a customer-focused experience.

You will coach the front-end team, manage MOD coverage, and ensure consistent execution of brand standards and store operations. You will oversee POS operations, loyalty program enrollment, and omni-channel services (BOPIS/Same Day Delivery), while training staff and protecting assets for a safe, efficient

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop team members.
• Experience managing front-end operations and POS systems.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain service standards.
• Oversee POS, Self-Checkout, and omni-channel services (BOPIS, Same Day Delivery).
• Promote loyalty programs and protection plans; drive retention.

Skills

Retail leadership

Customer service coaching

Staff training

Job description

The Michaels Companies Inc. in Rock Hill, SC is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales and a customer-focused experience.

You will coach the front-end team, manage MOD coverage, and ensure consistent execution of brand standards and store operations. You will oversee POS operations, loyalty program enrollment, and omni-channel services (BOPIS/Same Day Delivery), while training staff and protecting assets for a safe, efficient