Store Sales Lead & Customer Experience Champion

Paper Source, Inc.; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Discount

Paid Time Off

401(k) with Company Match

Job summary

Paper Source, Inc. is seeking a Sales Lead to model excellent selling behaviors and deliver an exceptional customer experience. You will mentor CSAs, lead store operations, and ensure visual merchandising standards while driving sales and store performance.

You will collaborate with the team to maintain a vibrant, inviting store, develop employees, and manage day-to-day tasks including receiving, returns, and shrink control. This role involves standing and physical activity throughout shifts.

Qualifications

• Understand and deliver excellent standards of service.
• Continues to grow knowledge of product/market and current cultural trends.
• Solid operational knowledge to run the store.
• Proven experience training employees.
• Solid decision-making skills.
• Proven ability to communicate effectively and work collaboratively.

Responsibilities

• Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team.
• Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.
• Leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc. to actively sell and engage in conversation with every customer.
• Help to develop employees by sharing your knowledge and supporting their understanding of the different areas in the store.
• Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store.
• Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees.
• Communicate effectively and collaboratively with the store team.
• Give feedback honestly and respectfully to store team when appropriate.
• Drive results during assigned Manager on Duty (MOD) segments — delivering sales and behaviors that meet the store’s performance targets.
• Lead merchandising and replenishment efforts during assigned MOD periods.
• Open and close the building, ensuring the safety of our employees and customers.
• Ensure compliance to company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll).
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)

Job description

Paper Source, Inc. is seeking a Sales Lead to model excellent selling behaviors and deliver an exceptional customer experience. You will mentor CSAs, lead store operations, and ensure visual merchandising standards while driving sales and store performance.

You will collaborate with the team to maintain a vibrant, inviting store, develop employees, and manage day-to-day tasks including receiving, returns, and shrink control. This role involves standing and physical activity throughout shifts.