Store Sales Lead & Customer Experience Coach

Paper Source, Inc.; New York (NY); Ibrido; USD 22.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Discount

Employee Assistance Program (EAP)

Sick Pay

Paid Time Off (including maternity and

Parental Leave

Company Paid Holidays

401(k) with Company Match

Comprehensive Health Benefits (Medical

Dental and Vision

Healthcare Spending Accounts

Dependent Care Spending Accounts

Disability Benefits

Life Insurance

Transit benefits

Tuition Reimbursement

Descrizione del lavoro

Paper Source, Inc. is seeking a Sales Lead to model great selling behaviors and deliver an exceptional customer experience by sharing knowledge with the team and customers.

You will lead the store, mentor Customer Service Associates, and drive sales goals, efficiency, and operational excellence. You will oversee visual merchandising, replenishment standards, and execution of campaigns to engage customers, while supporting store operations and staff development.

Competenze

• Understand and deliver excellent standards of service.
• Grow knowledge of product/market and current cultural trends.
• Solid operational knowledge to run the store.
• Proven experience training employees.
• Solid decision-making skills.
• Proven ability to communicate effectively and work collaboratively.

Mansioni

• Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team.
• Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.
• Leverage key campaigns and services to actively sell and engage in conversation with every customer.
• Help to develop employees by sharing your knowledge and supporting their understanding of the different areas in the store.
• Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes.
• Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees.
• Communicate effectively and collaboratively with the store team.
• Give feedback honestly and respectfully to store team when appropriate.
• Lead merchandising and replenishment efforts during assigned MOD periods.

Descrizione del lavoro

Paper Source, Inc. is seeking a Sales Lead to model great selling behaviors and deliver an exceptional customer experience by sharing knowledge with the team and customers.

You will lead the store, mentor Customer Service Associates, and drive sales goals, efficiency, and operational excellence. You will oversee visual merchandising, replenishment standards, and execution of campaigns to engage customers, while supporting store operations and staff development.