Store Sales Lead - Customer Experience & Ops

Paper Source, Inc.; Pennsylvania; Hybride; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Employee Discount

EAP

Sick Pay

Paid Time Off

Maternity and Parental Leave

Company Holidays

401(k) with Company Match

Health Benefits

Résumé du poste

Paper Source, Inc. is seeking a Sales Lead to model exceptional selling behaviors, mentor CSAs, and drive customer experience and store performance. You will lead with knowledge, coach the team, and collaborate across store operations to achieve sales goals and operational excellence.

You will empower staff, manage merchandising and replenishment, and ensure safe, engaging customer experiences while upholding company standards and delivering consistent results.

Qualifications

• Understand and deliver excellent standards of service.
• Continue to grow knowledge of product/market and the current cultural trends.
• Solid operational knowledge to run the store.
• Proven experience training employees.
• Solid decision-making skills.
• Proven ability to communicate effectively and work collaboratively.

Responsabilités

• Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team.
• Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.
• Leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc. to actively sell and engage in conversation with every customer.
• Help to develop employees by sharing your knowledge and supporting their understanding of the different areas in the store.
• Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store.
• Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees.
• Communicate effectively and collaboratively with the store team.
• Give feedback honestly and respectfully to store team when appropriate.
• Drive results during assigned Manager on Duty (MOD) segments — delivering sales and behaviors that meet the store’s performance targets.
• Lead merchandising and replenishment efforts during assigned MOD periods.
• Open and close the building, ensuring the safety of our employees and customers.
• Ensure compliance to company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll).
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)

Description du poste

Paper Source, Inc. is seeking a Sales Lead to model exceptional selling behaviors, mentor CSAs, and drive customer experience and store performance. You will lead with knowledge, coach the team, and collaborate across store operations to achieve sales goals and operational excellence.

You will empower staff, manage merchandising and replenishment, and ensure safe, engaging customer experiences while upholding company standards and delivering consistent results.