Retail Sales Leader: Elevate Customer Experience

Michaels; Brentwood (MO); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Paid time off

Job summary

The Michaels Companies Inc. in Brentwood, MO is seeking a Sales Manager to lead front-end and service operations, coach a high-performing team, and drive market-leading results.

You will champion customer experience, execute store standards, and oversee programs like BOPIS, Same Day Delivery, and Loyalty Rewards. Responsibilities include supporting MOD coverage, ensuring accurate POS usage, and mentoring associates across departments to foster growth and asset protection.

Qualifications

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
• Other duties as assigned

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide MOD coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balls/ birthday party operations and other in-store programs and events.
• Promote Loyalty Rewards Program to drive retention and repeat visits.
• Drive sales and operational excellence across Knit & Sew Shop and Cut Bar operations.
• Ensure efficient BOPIS and Same Day Delivery execution for timely order fulfillment.
• Support Custom Framing operations with customer consultations and frame shop coordination.
• Train and develop team members through onboarding and ongoing skill-building.
• Maintain Asset Protection practices to reduce shrink.

Job description

The Michaels Companies Inc. in Brentwood, MO is seeking a Sales Manager to lead front-end and service operations, coach a high-performing team, and drive market-leading results.

You will champion customer experience, execute store standards, and oversee programs like BOPIS, Same Day Delivery, and Loyalty Rewards. Responsibilities include supporting MOD coverage, ensuring accurate POS usage, and mentoring associates across departments to foster growth and asset protection.