Retail Sales Manager: Lead Customer Experience & Growth

The Michael's Companies; Burbank (CA); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Job summary

The Michaels Companies in Burbank, CA is seeking a Sales Manager to lead a high-performing storefront team and drive strong sales results. You will coach staff on customer experience, selling behaviors, and operational standards, while ensuring smooth daily operations and omni-channel service.

You will support MOD coverage, manage POS systems, and champion store programs such as Loyalty Rewards and in-store events to maximize conversion and satisfaction.

Qualifications

• 3+ years of retail leadership experience.
• Proven ability to coach teams toward KPI goals.
• Experience guiding customer experience and selling behaviors.

Responsibilities

• Assist Store Manager in SOPs and company program adherence.
• Model and coach customer experience and selling behaviors.
• Provide MOD coverage and maintain floor leadership.
• Ensure accurate use of POS and Self-Checkout systems.
• Promote loyalty rewards and in-store programs to drive retention.

Skills

Retail leadership

Coaching & development

Team management

POS & checkout systems

Tools

POS systems

Job description

The Michaels Companies in Burbank, CA is seeking a Sales Manager to lead a high-performing storefront team and drive strong sales results. You will coach staff on customer experience, selling behaviors, and operational standards, while ensuring smooth daily operations and omni-channel service.

You will support MOD coverage, manage POS systems, and champion store programs such as Loyalty Rewards and in-store events to maximize conversion and satisfaction.