Store Experience & Sales Leader

Michaels; Mission Viejo (CA); On-site; USD 24,452 - 31,822; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

The Michaels Companies in Mission Viejo, CA is hiring a Sales Floor Manager to lead a high-performing selling culture, oversee front-end and service operations, and ensure brand standards. You will coach staff, drive key KPIs, manage POS and Self-Checkout, promote Loyalty Rewards, and support omni-channel services like BOPIS and Same Day Delivery.

This role requires 3+ years of retail leadership, ability to work nights, weekends, and early mornings, and a commitment to exceptional customer

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and coaching skills.
• Ability to manage POS and Self-Checkout operations.
• Availability to work nights, weekends, and early mornings.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance with policies.
• Model and coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Ensure accurate and efficient use of POS and Self-Checkout systems during transactions.
• Oversee in-store programs and events, including loyalty and protection plan offerings.
• Train, coach, and develop team members through onboarding and ongoing skill-building.

Skills

Retail leadership

Customer service

Team coaching

Operations management

Tools

POS systems

Job description

The Michaels Companies in Mission Viejo, CA is hiring a Sales Floor Manager to lead a high-performing selling culture, oversee front-end and service operations, and ensure brand standards. You will coach staff, drive key KPIs, manage POS and Self-Checkout, promote Loyalty Rewards, and support omni-channel services like BOPIS and Same Day Delivery.

This role requires 3+ years of retail leadership, ability to work nights, weekends, and early mornings, and a commitment to exceptional customer