Retail Sales Leader: Elevate Customer Experience & Ops

Michaels; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels is seeking a Sales Manager to lead high-performing teams across store operations and customer experience. You will coach staff, ensure SOPs and brand standards, and drive sales KPIs while managing day-to-day store activities.

You will oversee front-end operations, POS usage, and omni-channel services, including loyalty enrollment and protection plans. This role requires leadership, flexibility, and a focus on delivering value to customers.

Qualifications

• 3+ years retail leadership experience.
• Strong customer-focused coaching and training abilities.
• Proven track record in achieving sales and service KPIs.

Responsibilities

• Lead front-end and service operations to enable strong sales and customer experience.
• Coach and develop team to uphold SOPs and brand standards.
• Ensure accurate POS and Self-Checkout use and smooth transactions.
• Drive omni-channel services including BOPIS and Same Day Delivery.
• Promote loyalty programs and protect assets through loss-prevention practices.

Skills

Retail leadership

Customer coaching

Team motivation

POS operation

Tools

POS systems

Self-Checkout

BOPIS

Job description

Michaels is seeking a Sales Manager to lead high-performing teams across store operations and customer experience. You will coach staff, ensure SOPs and brand standards, and drive sales KPIs while managing day-to-day store activities.

You will oversee front-end operations, POS usage, and omni-channel services, including loyalty enrollment and protection plans. This role requires leadership, flexibility, and a focus on delivering value to customers.