Store Sales & Experience Leader

Michaels Stores; San Antonio (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Health, dental, and vision coverage

Job summary

Michaels Stores in San Antonio, TX seeks a Sales Manager to lead front-end and service operations, drive sales results, and deliver an engaging customer experience. You will coach staff, ensure SOP compliance, and oversee omni-channel services including BOPIS and same-day delivery.

The role requires 3+ years of retail leadership, strong customer focus, and the ability to train and develop teams while maintaining brand standards in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience.
• Strong ability to coach and develop staff.
• Proven customer-focused selling and service execution.

Responsibilities

• Lead front-end and service operations to meet brand standards.
• Coach team to drive customer satisfaction and sales KPIs.
• Ensure SOP compliance and operational excellence across store.

Skills

Retail leadership

Customer service

Team coaching

POS operations

Job description

Michaels Stores in San Antonio, TX seeks a Sales Manager to lead front-end and service operations, drive sales results, and deliver an engaging customer experience. You will coach staff, ensure SOP compliance, and oversee omni-channel services including BOPIS and same-day delivery.

The role requires 3+ years of retail leadership, strong customer focus, and the ability to train and develop teams while maintaining brand standards in a fast-paced environment.