Retail Sales Manager: Lead High-Impact Customer Experience

Michaels Stores; New Braunfels (TX); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

The Michaels in New Braunfels, TX is hiring a Sales Manager to lead front-end and service operations, drive selling behaviors, and coach a high-performing team. You will ensure SOP compliance, POS accuracy, and omni-channel execution to achieve key KPIs.

Join a role focused on customer experience, loyalty program enrollment, and operational excellence in a busy retail environment at The Michaels Companies Inc.

Qualifications

• 3+ years retail leadership experience required.
• Experience in customer-focused coaching and frontline sales.
• Ability to oversee store operations and KPI delivery.

Responsabilités

• Lead front-end and service operations to drive selling behaviors.
• Coach and develop team to improve customer experience and sales.
• Ensure SOP adherence, policy compliance, and asset protection.

Connaissances

Retail leadership

Customer experience

Team coaching

Store operations

Outils

POS software

Self-Checkout systems

Description du poste

The Michaels in New Braunfels, TX is hiring a Sales Manager to lead front-end and service operations, drive selling behaviors, and coach a high-performing team. You will ensure SOP compliance, POS accuracy, and omni-channel execution to achieve key KPIs.

Join a role focused on customer experience, loyalty program enrollment, and operational excellence in a busy retail environment at The Michaels Companies Inc.