Retail Sales & Customer Experience Leader

Michaels Stores; Selinsgrove (Snyder County); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Michaels in Selinsgrove, PA is seeking a seasoned Sales Manager to lead a high-performing selling culture and deliver strong store results.

You will mentor teams, oversee front-end operations, POS systems, and omni-channel services such as BOPIS and Same Day Delivery, while ensuring brand standards.

The role requires 3+ years of retail leadership, willingness to work nights and weekends, and a focus on customer experience, loyalty programs, and protection plans.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand, move throughout the store, and handle physical tasks (lift up to 25-50 pounds).
• Willingness to work nights, weekends, and early mornings.

Responsabilités

• Assist Store Manager in leading SOPs and company programs to ensure legal compliance.
• Ensure execution of policies and standards, maintaining store conditions and results.
• Model and coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and operational continuity.
• Oversee POS and Self-Checkout to support smooth transactions.
• Oversee balloons, birthday party operations, and in-store programs.
• Promote Loyalty Rewards Program to drive retention and repeat visits.
• Champion MCC/Extend services (US only) and customer adoption of protection plans.
• Drive sales and operational excellence in Knit & Sew Shop and Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery.
• Support Custom Framing operations with customer consultations.
• Train and develop team members through onboarding and ongoing skill-building.
• Partner to maintain Asset Protection practices and reduce shrink.

Description du poste

Michaels in Selinsgrove, PA is seeking a seasoned Sales Manager to lead a high-performing selling culture and deliver strong store results.

You will mentor teams, oversee front-end operations, POS systems, and omni-channel services such as BOPIS and Same Day Delivery, while ensuring brand standards.

The role requires 3+ years of retail leadership, willingness to work nights and weekends, and a focus on customer experience, loyalty programs, and protection plans.