Store Sales & Experience Leader

Michaels Stores; Plano (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental and vision coverage

Tuition assistance

Job summary

Michaels Stores in Plano, TX is seeking a Sales Manager to lead a high-performing selling culture, drive sales KPIs, and deliver exceptional customer experiences. You will oversee front-end operations, coaching, and day-to-day execution across multiple departments.

The role requires strong leadership, engagement with customers, and the ability to manage store programs, POS systems, and omni-channel services such as BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand for long periods and move throughout the store.
• Lift up to 25–50 pounds with or without accommodations.
• Ability to work nights, weekends, and early mornings.
• US applicants must satisfy federal, state, and local legal requirements.

Responsibilities

• Assist Store Manager in leading and managing SOPs and Company programs to ensure compliance with laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach customer experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balls/balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including Cut Bar experience oversight.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building.
• Partner in maintaining Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Retail leadership

Tools

POS systems

Job description

Michaels Stores in Plano, TX is seeking a Sales Manager to lead a high-performing selling culture, drive sales KPIs, and deliver exceptional customer experiences. You will oversee front-end operations, coaching, and day-to-day execution across multiple departments.

The role requires strong leadership, engagement with customers, and the ability to manage store programs, POS systems, and omni-channel services such as BOPIS and Same Day Delivery.