Retail Sales Manager — Customer Experience Leader

Michaels Stores; Southlake (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible Spending Accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels is seeking a Sales Manager in Southlake, Texas to lead a high-performing selling culture across the store and drive strong sales results. This role oversees front-end and service operations, coaching teams to execute brand standards, POS usage, and omni-channel processes to maximize customer satisfaction.

The role requires 3+ years of retail leadership, with focus on driving conversion, loyalty participation, and operational excellence in a fast-paced environment, including nights and

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store teams to meet SOPs and company programs.
• Ensure policy execution and store standards across operations.
• Coach and develop team; deliver exceptional customer experience.
• Provide MOD coverage and maintain floor leadership.

Skills

Leadership

Customer Experience

Operations

Tools

POS Systems

Self-Checkout

Job description

Michaels is seeking a Sales Manager in Southlake, Texas to lead a high-performing selling culture across the store and drive strong sales results. This role oversees front-end and service operations, coaching teams to execute brand standards, POS usage, and omni-channel processes to maximize customer satisfaction.

The role requires 3+ years of retail leadership, with focus on driving conversion, loyalty participation, and operational excellence in a fast-paced environment, including nights and