Store Sales & Customer Experience Leader

Michaels; Shakopee (MN); Vor Ort; USD 19.000 - 27.000; Vollzeit

Benefits dieser Stelle

401(k) matching

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Adoption assistance

Telemedicine

FSA/Commuter benefits

Zusammenfassung

Michaels in Shakopee, MN is seeking a Sales Manager to lead front-end and service operations, championing a high-performing selling culture and outstanding customer experience. You will coach teams, ensure SOPs and brand standards are followed, and drive KPI results with effective day-to-day execution.

You’ll supervise POS and Self-Checkout, run in-store programs, and oversee omni-channel services such as BOPIS and Same Day Delivery while fostering a safe, productive store environment.

Qualifikationen

• 3+ years retail leadership experience.

Aufgaben

• Lead front-end and service operations to ensure selling behaviors and brand standards.
• Coach and develop team members through onboarding and ongoing skill-building.
• Oversee POS, Self-Checkout, and omni-channel services (BOPIS, Same Day Delivery).
• Manage events and in-store programs (Balloons, Knit & Sew Shop, framing where applicable).
• Promote Loyalty Rewards and protect assets through SOPs and AP practices.

Kenntnisse

Retail leadership

Customer experience

Operations management

Team development

Tools

POS systems

Self-Checkout

Jobbeschreibung

Michaels in Shakopee, MN is seeking a Sales Manager to lead front-end and service operations, championing a high-performing selling culture and outstanding customer experience. You will coach teams, ensure SOPs and brand standards are followed, and drive KPI results with effective day-to-day execution.

You’ll supervise POS and Self-Checkout, run in-store programs, and oversee omni-channel services such as BOPIS and Same Day Delivery while fostering a safe, productive store environment.