Store Sales Manager: Customer Experience & Growth

Michaels; Shawnee (KS); Vor Ort; USD 60.000 - 100.000; Vollzeit

Zusammenfassung

Michaels in Shawnee, KS is seeking a Sales Manager to lead store departments, drive sales, and create an engaging customer experience. You will oversee front-end operations, reinforce brand standards, and coach team members to meet KPI targets.

This role emphasizes hands-on leadership, SOP compliance, and effective use of POS systems, Self-Checkout, and loyalty programs to optimize sales and service across omni-channel channels.

Qualifikationen

• Experience leading store teams and driving KPIs.
• Strong communication and coaching skills.
• Knowledge of retail SOPs and brand standards.

Aufgaben

• Assist Store Manager in leading adherence to SOPs and company programs.
• Ensure execution of policies and standards, uphold store conditions and results.
• Coach customer experience and selling behaviors to boost conversion and satisfaction.
• Provide MOD coverage, ensuring floor leadership and service continuity.
• Oversee POS and Self-Checkout operations to support smooth transactions.
• Lead in-store programs like Balloons, Birthday parties, and events.
• Promote Loyalty Rewards Program to drive retention and visits.
• Drive sales and omni-channel services including BOPIS and Same Day Delivery.
• Support Custom Framing operations and frame shop coordination where applicable.
• Train and develop team members through onboarding and ongoing skill-building.
• Support Asset Protection practices to reduce shrink.

Kenntnisse

Store leadership

Customer service

Sales coaching

Operational excellence

Tools

POS systems

Self-Checkout

Jobbeschreibung

Michaels in Shawnee, KS is seeking a Sales Manager to lead store departments, drive sales, and create an engaging customer experience. You will oversee front-end operations, reinforce brand standards, and coach team members to meet KPI targets.

This role emphasizes hands-on leadership, SOP compliance, and effective use of POS systems, Self-Checkout, and loyalty programs to optimize sales and service across omni-channel channels.