Front-End Sales Manager: Elevate Customer Experience

Michaels; Mankato (MN); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Dental insurance

Vision insurance

Employee discounts

Tuition assistance

Adoption assistance

Commuter benefits

Job summary

Michaels in Mankato, MN is seeking a Sales Manager to lead a high-performing selling culture, oversee front-end and service operations, and drive strong sales and customer experience.

You will coach teams, ensure SOPs, manage POS, and promote loyalty programs, while supporting omni-channel order fulfillment and in-store events. This role requires 3+ years of retail leadership, ability to stand long hours, and a schedule including nights and weekends.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and coaching skills.
• Experience with POS and Self-checkout systems.
• Ability to lead and develop a team in a fast-paced environment.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations and ensure brand standards.
• Coach and develop team members through onboarding and ongoing training.
• Provide MOD coverage and maintain floor leadership and service standards.
• Drive sales, omni-channel fulfillment, and customer satisfaction.
• Promote loyalty programs and MCC/Extend services to customers.

Skills

Retail leadership

Customer service

Operations management

POS systems

Team coaching

Tools

POS systems

Self-checkout

Job description

Michaels in Mankato, MN is seeking a Sales Manager to lead a high-performing selling culture, oversee front-end and service operations, and drive strong sales and customer experience.

You will coach teams, ensure SOPs, manage POS, and promote loyalty programs, while supporting omni-channel order fulfillment and in-store events. This role requires 3+ years of retail leadership, ability to stand long hours, and a schedule including nights and weekends.