Store Sales & Customer Experience Leader

Michaels Stores; Selma (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels Stores in Selma, TX is seeking a Sales Manager to lead front-end and service operations, uphold brand standards, and drive key sales and service KPIs. You will coach teams, manage day-to-day execution, and ensure excellent customer experiences across omni-channel initiatives.

The role involves MOD coverage, POS proficiency, and active engagement in in-store programs like Loyalty, MCC/Extend, and the Knit & Sew Shop. Night/weekend hours are expected as part of store leadership.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand long hours and move throughout the store.
• Willingness to work nights, weekends and early mornings.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs to ensure legal and policy compliance.
• Ensure execution of Company policies and standards, maintaining store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions and support.
• Oversee Balloons, birthday parties, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program to drive retention.
• Champion MCC/Extend services (US only) and drive protection plan adoption.
• Drive sales and operational excellence in Knit & Sew Shop and Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery for omni-channel service.
• Support Custom Framing operations with customer consultations and coordination.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building.
• Partner in Asset Protection to reduce shrink and ensure safety.

Skills

Retail leadership

Customer experience coaching

Sales goals & KPIs

Team training & mentoring

Tools

POS systems

Self-Checkout systems

Job description

Michaels Stores in Selma, TX is seeking a Sales Manager to lead front-end and service operations, uphold brand standards, and drive key sales and service KPIs. You will coach teams, manage day-to-day execution, and ensure excellent customer experiences across omni-channel initiatives.

The role involves MOD coverage, POS proficiency, and active engagement in in-store programs like Loyalty, MCC/Extend, and the Knit & Sew Shop. Night/weekend hours are expected as part of store leadership.