Store Sales & Customer Experience Leader

Macy's, Inc.; Santee (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

Tuition reimbursement

Job summary

Macy’s, Inc. is seeking a Manager of Sales & Customer Service to ensure the best of Macy’s is on display, leading initiatives to boost shopper loyalty and uphold service standards.

The role focuses on training, coaching, and developing a high-performing team to deliver an exceptional customer experience. The position involves staffing, scheduling, budget oversight, and collaboration with Store Leaders to improve store scorecard results while maintaining profitability and an engaging shopping

Qualifications

• Bachelor's degree or equivalent in related field preferred.
• 3-5 years of management experience in retail.
• Strong leadership and coaching capabilities.

Responsibilities

• Build a productive team and engage with customers.
• Exceed sales goals through coaching and recognizing high performance.
• Review sales data to drive improvements in results.
• Oversee stockroom, signing, equipment, and merchandising.

Skills

Leadership & Team Building

Customer Service Excellence

Sales & Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Job description

Macy’s, Inc. is seeking a Manager of Sales & Customer Service to ensure the best of Macy’s is on display, leading initiatives to boost shopper loyalty and uphold service standards.

The role focuses on training, coaching, and developing a high-performing team to deliver an exceptional customer experience. The position involves staffing, scheduling, budget oversight, and collaboration with Store Leaders to improve store scorecard results while maintaining profitability and an engaging shopping